DocentLens Support

Contact

Email contact@sugaryple.com. We reply in English, Korean or Japanese, usually within a few business days. It helps if you include your device model, OS version and the app version (Settings → Diagnostics).

Sending logs

If something went wrong, open Settings → Diagnostics → Send log files and share the files with the address above. The logs include the text of guides and answers you listened to recently and artwork titles; they contain no photos or audio.

Common questions

I paid but the 24-hour pass did not start. It is applied automatically once the store confirms the payment — keep the app open with a network connection for a moment, or restart it. If it still does not appear, email us with the store receipt.
Refunds are handled by the store that charged you (Apple or Google Play).
Moving to a new phone. The app has no accounts; passes and visit history stay on the device and cannot be transferred or restored.
Free uses reset every day (device local date).
"Couldn't read the photo". Check your connection, and photograph the label straight on with the text in focus.

Sugaryple — N&E BLD.6F, 1-12-4, Ginza, Chuo-ku, Tokyo 104-0061, Japan