DocentLens for Museums — Terms for Institutions

Effective: 2026-11-02

These terms set the conditions between a museum, gallery or other facility ("you") and Sugaryple (N&E BLD.6F, 1-12-4, Ginza, Chuo-ku, Tokyo 104-0061, Japan; contact@sugaryple.com; "we") for DocentLens for Museums (the web player, the console, QR and NFC codes, and issuing numbers for audio guide tickets; the "service"). The Japanese version is the original; other language versions are for reference.

Article 1. Scope and individual agreements

These terms apply to your use of the service. If an application, memorandum, pilot agreement, order or other document agreed between us (an "individual agreement") differs from these terms, the individual agreement prevails. The person applying must have authority to agree on your behalf.

Article 2. The service

The service stores the commentary you prepare (text, audio, images) and delivers it to visitors' web browsers through QR and NFC codes and the guide list. The web player can be used at any age, uses no generative AI when playing, and receives no personal information from visitors. The DocentLens app (18+) is a separate product and does not play your commentary.

Article 3. Getting started

Use starts when you have applied, your email is confirmed, and we approve. We may decline if we cannot confirm that the institution exists or for another reasonable cause.

Article 4. Accounts

Staff sign in with a one-time link sent to their email. You are responsible for managing those addresses and for adding and removing members, including when staff change.
Actions by your members are treated as your actions. If you notice misuse, contact contact@sugaryple.com immediately.
Changes are recorded in the activity log, which cannot be rewritten or deleted.

Article 5. Content rights and responsibility

You are responsible for the substance, accuracy and publication of the text, audio and images you register ("content").
You warrant that you hold or have obtained the rights needed for web transmission, translation and adaptation (Copyright Act arts. 27 and 28), conversion to audio and editing, and have cleared the rights of narrators and others. You will use images of works still in copyright within what art. 47 of the Copyright Act and related guidelines allow or within the rights holder's permission, and withdraw images of loaned works when they are returned. The web player does not distinguish between inside and outside the museum.
You license us to store, copy, convert and deliver content as needed to provide the service, and will not assert moral rights within that scope. Rights in the content stay with you or the rights holder.
We will not name you publicly as a customer without your consent.
If a third party makes a claim about content, you will handle it at your responsibility and cooperate with our investigation.

Article 6. Prohibited content

Do not register anything that is unlawful; infringes third-party rights; contains others' personal information without authority; is defamatory; is false or misleading advertising; leads people to outside sites to obtain information by deception; contains malicious code; sexually depicts minors; or is unsuitable for visitors in general outside the context of the exhibition.

Article 7. Reports and takedown

Reports from visitors and third parties are received at contact@sugaryple.com.
If we reasonably judge that there is infringement, illegality, a breach of these terms or another urgent need, we may stop publishing content without prior notice, and will notify you as soon as we can.
Stopping or changing publication does not reach pages already open (up to 6 hours) or audio already saved on visitors' devices.

Article 8. Voice and translation features

The console's voice and translation features may use outside services, including third parties' generative AI. Text is sent to those services for that purpose.
The results may contain errors. You will check them before publishing.
We may change or stop these features depending on the outside services' terms or availability. Uploading recordings remains available.

Article 9. Audio guide tickets

You are the issuer and seller of audio guide tickets and the provider of the commentary. You handle prices, receipts, refunds and guidance for visitors. We, as your contractor, issue numbers, prepare print data, run the system and deliver the content.
A ticket works only at the institution that issued it. We do not issue tickets shared between facilities.
Tickets can be issued only if their validity ends within 180 days of issue (creation of the batch), and validity cannot be extended. The issue date and expiry are shown on the ticket and the ticket page. You will not accept expired tickets or extend validity by exchanging them. Exchange only tickets sold that day, from the same batch or one with an earlier expiry.
Unused tickets and their print data are as valuable as bearer vouchers. You are responsible for storing, printing (not printing a number twice) and disposing of them. If they leak or are misprinted, void them in the console.
We do not track sales and do not require you to report them. We provide you with daily totals and, looked up by number, the state of a single ticket (serial number, times started, end time). We do not tell you what a visitor listened to.
Tickets deter casual sharing. They do not fully prevent recording or copying of links.

Article 10. What you confirm before selling

Public facilities: a directly operated facility may need a basis in local ordinance to charge visitors. Designated managers, local incorporated administrative agencies and others may need their own approval or authorization. You will confirm this before starting sales.
You will check existing contracts with rental guide providers and others (exclusivity, term).
If you sell online, you make the disclosures required by the Act on Specified Commercial Transactions and other laws.
You set the conditions of tickets for visitors. A term refusing all refunds even in a service failure may be invalid under the Consumer Contract Act, so provide for refunds in that case. Tell visitors before sale what they need (smartphone, earphones, data connection).
If you display sales text we provide, you are responsible for displaying it; we are responsible for the accuracy of the text we provide.

Article 11. Refunds and settlement on failure

You act as the contact point for refunds to visitors.
The scope, cap and procedure for settling refunds you make because of failures attributable to us are set in the individual agreement. Causes on the visitor's or your side, and force majeure, are not at our expense. The individual agreement may allocate force majeure.

Article 12. Fees and invoices

The amount, period and payment conditions of fees are set by the individual agreement or our invoice. Fees do not vary with ticket sales.
If a free trial period is agreed, its end does not automatically convert you to paid use.
Invoices are available in the console. Pay by the stated due date and method.
If you commission scripts or audio from us, you will state the content, amount, delivery date, inspection date and payment date in writing or electronically, and pay within the period set by law.

Article 13. Data

About visitors, we hold only each ticket's number, number of starts, end time and the random value of the last start form, and daily totals. We do not record what was heard.
Your members' information and the activity log are handled under the Privacy Policy.
We do not publish statistics that identify you.

Article 14. Service level and changes

We make reasonable efforts to provide the service stably, carry out maintenance outside opening hours where possible, and give notice of failures or maintenance with an impact, as far as possible, in the console or by email. Unless an individual agreement says otherwise, we do not guarantee an uptime level. We may change the service, and will give reasonable advance notice of changes that substantially reduce what visitors receive.

Article 15. Prohibited conduct

Do not gain unauthorized access, attempt to access another facility's data, reverse engineer the service, evade usage limits, resell the service, or use it contrary to law or third-party terms.

Article 16. Suspension

We may suspend use of the console for non-payment, breach of these terms or other unavoidable cause. During suspension, published commentary continues to be delivered except under article 7.

Article 17. Ending

Unless an individual agreement says otherwise, either party may end use on at least 30 days' notice. Either party may terminate after demand if the other is in material breach.
When approaching the end, we and you will arrange not to issue tickets whose validity ends after the end date. When sales stop, all works can be heard without a ticket, and people who already bought tickets can keep listening.
After the end, publication stops at your request or our decision, and images of loaned works are withdrawn. Stickers already placed show "not ready yet" or "code not found". Information needed for legal reasons or records stays stored.
For designated managers, we will discuss in advance the handover to a successor when the designation ends, ownership of content, and the handling of tickets already sold.

Article 18. Disclaimer and limitation of liability

The service is provided as is. We do not guarantee any level of sales or visitors.
The scope and cap of our liability are set in the individual agreement. If there is none, our total liability is limited to the fees you paid us in the 12 months before the damage arose.
The preceding limit does not apply to our intent or gross negligence.

Article 19. Exclusion of antisocial forces

Each party represents and warrants that it is not an antisocial force. If this is breached, the other party may terminate without demand.

Article 20. Assignment

You may not assign your position under these terms without our consent. We may assign it together with the service's business, with prior notice.

Article 21. Changes to these terms

We may change these terms under art. 548-4 of the Civil Code. We will post the new terms here with their effective date and give advance notice of material changes in the console or by email.

Article 22. Governing law and jurisdiction

These terms are governed by the laws of Japan, and the Tokyo District Court has exclusive jurisdiction as the court of first instance, unless the law provides otherwise.

Article 23. Contact

Sugaryple — contact@sugaryple.com